Vodeora

How can we help?

Questions about adding a source, playback, Vodeora Pro or your account? Write to us and we will get back to you as soon as we can.

Email

Describe what happened, on which device (phone, tablet, TV or computer) and which app version. Please never send your source's password.

info@vodeora.com

In the app

If you are signed in, open Settings → Support to send a ticket and follow our replies.

Frequently asked questions

How do I add a source?

Open Settings → Account Management and add a source. Paste an M3U/M3U8 playlist link, or enter the server address, username and password of an Xtream-compatible source. Vodeora checks the address and tells you what it found.

Does Vodeora include channels or content?

No. Vodeora is a media player. It does not provide, sell or recommend any channels, playlists, movies or series. You can only watch content from a source you are authorised to use.

My source does not load or play. What can I do?

First check that the source works and that your subscription with its provider is active. Then check the server address, username and password in Account Management. If it still fails, email us the error you see and the device you use; we cannot fix problems on the provider's side.

Which devices can I use?

Vodeora runs on your phone, tablet, TV and computer with one account. Your sources, favourites and where you left off stay in sync. Up to 5 devices can play at the same time.

Is Vodeora free? What is the daily limit?

You can use Vodeora without paying. Without an account you have a daily viewing allowance that resets every day at 00:00 UTC. When you sign in, your first 3 days are free and unlimited: 3 calendar days from your first sign-in, counted once for all your devices. After that the daily allowance applies again. Vodeora Pro removes the limit and lets you keep more than one source. The free trial is not a subscription and never charges you.

How do I get Vodeora Pro?

Pro is bought in the phone, tablet or TV app through the App Store or Google Play and then works on all your devices, your computer included.

How to get Pro →
How do I cancel my subscription?

Subscriptions are managed by the store you bought from. Cancel in your App Store or Google Play account's subscription settings, at least 24 hours before the renewal date. Deleting the app or your Vodeora account does not cancel it.

How do I delete my account?

In the app, open Settings → Delete my account. You can also delete it on our website, even without the app installed.

Delete your account on the website →

Vodeora is an independent media player. Provider names, channel names and logos you see in the app come from the source you added and belong to their owners.